भुगतान वापसी की नीति

Order Cancellation Policy- To cancel your order, you will have to get in touch with our Customer Support Team by sending an email on info@whatshop.in or WhatsApp to 72229-02249 with stating your Order Number.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by WhatShop.IN for re-delivery shall be claimed from the User.

In case we receive a cancellation e-mail and by that time the order has already been “processed” by the seller, the order cannot be cancelled. WhatShop.IN has the complete right to decide whether an order can be cancelled or not. The customer agrees not to dispute the decision made by WhatShop.IN and accept WhatShop.IN decision regarding cancellation. WhatShop.IN reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

Replacement/Exchange Policy- All products can be exchanged within 3-7days of receiving the order, except in the following cases:  Items that have been used or opened An item not returned in the condition it was received. Any item received by WhatShop.IN in a damaged condition. We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:  the item may be damaged during transit or there might be a manufacturing defect or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.  To get a replacement, email us at info@whatshop.in your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item. We shall not be responsible for any items sent to us for return / replacement without our confirmation.  

Any item ordered from WhatShop.IN cannot be returned. It is only possible to exchange the item as per the above Exchange/Replacement Policy.

Refund Policy- 

  • If the item sent for replacement is not available, we will try to give you the best possible alternatives, but at the end, choice of the customer will be final.
  • If the order is confirmed by us and the product is not shipped on time to the customer, then we give refunds to the customer, if the customer demands.
  • 100% refund will be given, if product is not available or we are not able to ship the products.
  • For courier products, if the delivery address is out-side the service area, then 100% refund will be given to the customer
  • Refund to be processed within 7-10 Days after the returned products have been received via Bank Transfer or Cheque.
  • In case of cancellation & short deliveries of products we will initiate refund.
  • In case of cancellation of order by customer before dispatching of order – We will initiate the refund (if the customer cancels the order within 24 hours of order placement).
  • After dispatching of order – We will initiate the refund after deduction of shipping charges + payment gateway charges.